Terms of Service

By creating an account, accessing the platform, or using any Avaloka product, you agree to these Terms of Service and our Privacy Policy. If you accept on behalf of an organization, you confirm that you are authorized to bind that organization.

If you do not agree to these terms, you may not use the service.

You are responsible for the activity that occurs under your account and for keeping your credentials secure. Notify us immediately at security@avaloka.com if you suspect unauthorized access.

Workspace admins are responsible for managing members, billing and data residency settings for their organization.

You agree not to: (a) violate any law or third-party right; (b) attempt to disrupt or compromise the security of the service; (c) reverse engineer or copy proprietary components; (d) upload malicious code; or (e) use the service to harm others or their data.

We may suspend accounts that violate these rules while we investigate.

Paid plans renew automatically at the end of each billing cycle until cancelled. Fees, applicable taxes and refund rules are described in your order form or on the pricing page.

Cancellations take effect at the end of the current billing period; usage between cancellation and that date remains billable.

You retain all rights to the data you submit to Avaloka. We process your data solely to provide the service and never use it to train shared or third-party models without your explicit opt-in.

Avaloka retains all rights to the platform, including software, documentation and brand assets.

The service is provided "as is" and "as available" to the extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Specific service commitments live in the Service Level Agreement attached to your order form.

To the maximum extent permitted by law, Avaloka's aggregate liability for any claim arising out of these terms is limited to the fees you paid in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential damages.

You may stop using the service at any time. We may suspend or terminate access if you materially breach these terms and do not cure the breach within 30 days of notice.

On termination, you can export your data for 30 days. After that period, data is deleted from active systems within 90 days.

We may update these terms. Material changes are communicated to workspace admins by email at least 30 days before they take effect. Your continued use after the effective date means you accept the updated terms.

The governing law for self-serve plans is described directly in the order. Enterprise customers have governing law and venue specified in their order form. We prefer to resolve disputes informally — please email legal@avaloka.com first.