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Getting Started
Onboarding guides, workspace setup, and first steps with Avaloka.
- Quick start guide
- Workspace setup
- Invite your team
Security & Access
SSO, role management, audit logs, and compliance settings.
- Configure SSO
- Role-based access
- Audit logs
Billing & Plans
Invoices, seat management, plan changes, and usage limits.
- View & download invoices
- Change your plan
- Add or remove seats
Troubleshooting
Common errors, performance tuning, and step-by-step fixes.
- Query is slow
- Connection errors
- Sync failures
API & Integrations
REST API, webhooks, SDKs, and third-party connectors.
- API authentication
- Webhook events
- Python SDK
Account Management
Profiles, notifications, data exports, and workspace settings.
- Update profile
- Notification preferences
- Export data
Popular articles
The most-read guides from the last 30 days.
Get in touch
Can't find what you need? Our support team is available through multiple channels.
Live Chat
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Send us a message anytime. Median first reply within 2 hours on business days.
support@avaloka.comSubmit a Ticket
For complex issues, open a ticket with logs auto-attached for faster resolution.
Open ticketFrequently asked questions
Workspace admins can reset access from Settings → Members. For SSO-connected accounts, your identity provider admin can revoke and re-grant access. If you're locked out entirely, contact support with your workspace domain and we'll verify ownership before restoring access.
Slow queries usually come from three areas: warehouse sizing (too small for data volume), missing indexes on large tables, or inefficient joins. Start by checking the query plan in the Explorer sidebar. Our performance guide walks through each step, and Plus/Enterprise plans include query optimization reviews from our team.
Plan changes are self-serve in Settings → Billing. Downgrades take effect at the next billing cycle with no data loss — your workspaces remain read-only until you upgrade or export. cancellations retain data for 30 days in case you change your mind.
Visit status.avaloka.com for live and historical incident data. Subscribe to email, webhook, or RSS alerts to get notified the moment an issue is detected. We publish root-cause analyses for all incidents within 24 hours of resolution.
Yes — Enterprise plans include single-tenant VPC deployments on AWS, GCP, or Azure. We also support bring-your-own-cloud (BYOC) where Avaloka runs inside your account with full data residency guarantees. Talk to sales for a technical architecture review.
Dedicated support is included on Enterprise plans. Plus plans get priority email support with a <2 hour median first reply during business hours. All plans have access to the Help Centre, documentation, and community Slack channel.
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