Community
Join thousands of builders in our community to ask questions, share patterns and learn from real deployments.
Resources
Support that scales with you
From community channels to 24/7 enterprise support with named contacts and uptime SLAs.
Standard support
Email support with next-business-day response, included with every paid plan.
Premium support
24/7 coverage, severity-based SLAs and an assigned technical account manager for your team.
Professional services
Architecture reviews, migrations and custom enablement delivered by our solutions engineers.
Plans for every stage
24/7
Premium coverage
Follow-the-sun on-call rotation.
15 min
Sev-1 response
On the Premium plan.
TAM
Named contact
For every Premium account.
99.99%
Uptime SLA
Backed by service credits.
How it works
- 01
Choose a plan
Community, Standard or Premium — pick the level of coverage that matches your workload.
- 02
Onboard
Premium customers get a kick-off with their TAM and a tailored success plan.
- 03
Open tickets in one place
File tickets in the product, by email or via API. Logs and context are attached automatically.
- 04
Review & improve
Quarterly business reviews surface trends and tune your environment for what's coming next.
Frequently asked questions
How are severities defined?+
Sev-1 means production is down or data is at risk. Sev-2 is degraded production. Sev-3 and Sev-4 are non-urgent issues and questions.
Do you offer 24/7 phone support?+
Yes, on the Premium plan. Phone, chat and ticket channels all map to the same SLA.
Can I add support after signing?+
Absolutely. You can upgrade or add Professional Services at any time — billed prorated.
Is there a status page?+
Yes. status.avaloka.com publishes real-time health and historical incidents with subscribe options.
Need enterprise-grade support?
Talk to us about a plan tailored to your uptime, security and onboarding needs.